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We're here to help! Whether you have a question about your plan, need assistance with activation, or want to report an issue — our support team is ready to assist you.
Common Questions About eSIM
Q: What happens if I run out of data?
You can top up your plan anytime through our app or website.
Q: Do I need to swap out my SIM card?
No. eSIMs work digitally, so you can keep your physical SIM card in your phone.
Q: How do I know if my device supports eSIM?
Most newer smartphones (iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer) support eSIM. You can check in your phone settings under Cellular / Mobile Data for an “Add eSIM” option.
eSIM Installation
Learn how to get started with your eSIM using our simple to use instructions manual.
Have any questions or feedback? Let us know!
You can write us support@usim.me. Our team responds within 24 hours.
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